LONDON--(BUSINESS WIRE)--
Spok, Inc. today announced that North Bristol NHS Trust has simplified
communications and improved operator efficiency with the Spok®
Healthcare Console solution. The United Kingdom-based NHS trust utilises
the operator console around the clock to connect callers and launch
emergency communications that improve staff response times to critical
patient situations.
“The IT Switchboard Service Team at North Bristol NHS Trust was moving
to a new state-of-the-art facility, and we knew it was time for a more
advanced contact centre solution,” said Rhian Bidlake-Corser, IT project
manager, North Bristol NHS Trust. “We selected Spok’s solution because
it enables operators to handle rising call volumes while providing
high-quality service to internal and external callers.”
Operators at North Bristol NHS Trust support multiple sites from one
call centre location with Spok’s operator console solution. “In addition
to directory look-ups, operators can quickly contact staff and transfer
calls, which has improved their service level performance,” said
Bidlake-Corser. “We are also working with Spok towards a single on-call
rota system to enable us to contact the correct caregivers at all times.”
"NHS hospitals continue to see increased pressure to improve staff
efficiency," said Steven Armstrong, Spok regional vice president – EMEA.
"We’re very pleased to be working with North Bristol NHS Trust in their
mission to provide exemplary care—starting by simplifying contact centre
communications.”
About North Bristol NHS Trust
As the largest hospital trust in Southwest England, North Bristol NHS
Trust employs more than 9,000 staff members who strive to personally
deliver exceptional healthcare. Hospitals within the trust include
Southmead Hospital Bristol and Cossham Hospital. North Bristol NHS Trust
is an award-winning organisation which treats more than 300,000 patients
a year in addition to being a large teaching trust. For more
information, visit http://www.nbt.nhs.uk/.
About Spok
Spok, Inc., a wholly owned subsidiary of Spok Holdings, Inc. (NASDAQ:
SPOK), is proud to be a leader in critical communications for
healthcare, government, public safety, and other industries. We deliver
smart, reliable solutions to help protect the health, well-being, and
safety of people around the globe. More than 125,000 organisations
worldwide rely on Spok for workflow improvement, secure texting, paging
services, contact centre optimisation, and public safety response. When
communications matter, Spok delivers. Visit us at spok.com/emea or
find us on Twitter @Spok_EMEA.
Spok, Inc.
Jill Asby, +1 952-230-5363
jill.asby@spok.com
Source: Spok, Inc.