PERTH, Western Australia--(BUSINESS WIRE)--
Spok, Inc. today announced that Numurkah District Health Service in
Victoria, Australia, is using the Spok®
clinical alerting solution to improve staff safety and efficiency.
A leading community health provider, Numurkah has created an alerting
hub using the Spok solution, which prioritises notifications from
clinical and safety systems and relays them to the right on-duty staff
member for fast resolution. The solution helps staff address alerts
rapidly while improving both patient and employee safety. In addition,
the Spok solution’s extensive capabilities and complete audit trail
enable new workflow efficiencies throughout the hospital, which is key
to meeting Australia’s National Safety and Quality Health Service
(NSQHS) standards.
The clinical alerting solution also lets staff send duress alarms from
their Cisco® wireless IP phones to the correct team to
accelerate response time. Moreover, it allows the originator of the
duress call to have greater confidence in the outcome knowing assistance
is on the way. The solution also improves patient care through
integration with the nurse call and fire panel systems. For example,
when a patient pushes the nurse call button, the Spok solution
automatically sends an alert including the patient’s location to the
appropriate caregiver on his or her smartphone or Cisco wireless IP
phone.
Numurkah District Health Service partnered with Spok and its local
reseller, ArchiTech, and technology partner, Olinqua, to create the best
overall messaging solution for the facility.
"Numurkah’s use of the Cisco duress alarm notifications is an innovative
solution which puts safety at the forefront of these facilities. This,
in concert with the mobile device alerts from the nurse call and fire
panel systems, introduces time-saving measures that improve health and
safety conditions for both patients and staff," said John Jordan, Spok’s
regional vice president – APAC. "We were pleased to work with our
partners ArchiTech and Olinqua on this project, which allowed us to
implement this new approach to alerting within the Numurkah healthcare
system.”
About Numurkah District Health Service
Numurkah District Health Service is a leader in rural health and
community services in Australia. It offers a range of health programs
for the community, including acute care, urgent care, surgical, district
nursing, allied and primary health, and residential aged care services.
Numurkah is an innovative organisation which is always looking for ways
to enhance patient care and safety for those in the community.
About Spok
Spok, Inc., a wholly owned subsidiary of Spok Holdings, Inc. (NASDAQ:
SPOK), is proud to be a leader in critical communications for
healthcare, government, public safety, and other industries. We deliver
smart, reliable solutions to help protect the health, well-being, and
safety of people around the globe. More than 125,000 organisations
worldwide rely on Spok for workflow improvement, secure texting, paging
services, contact centre optimisation, and public safety response. When
communications matter, Spok delivers. Visit us at spok.com/apac or
find us on Twitter @Spok_APAC.
Spok is a trademark of Spok Holdings. Cisco is a trademark of Cisco
Systems, Inc.
Spok, Inc.
Jill Asby, +1 952-230-5363
jill.asby@spok.com
Source: Spok, Inc.