SPRINGFIELD, Va.--(BUSINESS WIRE)--
Spok, Inc. today announced that it will share the latest enhancements to
its suite of clinical communications solutions, including critical test
results management (CTRM), secure texting, and mobile communications
support in Chicago this week at the HIMSS 15 Annual Conference &
Exhibition. More than 25 Spok team members are in attendance to speak
with clinicians, IT professionals, and hospital administrators about the
enhancements to the Spok Care Connect solution suite, which is designed
to fully integrate hospital communication workflows and support better
patient care.
The most anticipated development is related to integration of Spok’s
CTRM solution with the hospital’s centralized directory. Used by
hospitals in the lab, radiology, cardiopulmonary, and other diagnostic
departments, CTRM reduces unnecessary time from the test result
notification process by directly alerting ordering providers of
available results. The enhanced two-way communication capability between
CTRM and directory allows providers to easily respond to messages about
results with questions for more detail or follow-up information.
Additional new functionality lets CTRM pull information directly from
the consolidated staff directory’s on-call schedules. This enables the
system to automatically escalate critical result notifications to
on-call providers if the ordering physician does not acknowledge an
alert in a timely manner.
“Seamless communications are the foundation for well-coordinated care,”
said Colin Balmforth, Spok’s president. “When every second counts, our
customers need reliable communication tools. This new automated
escalation pathway for critical patient information is an important
piece of the overall communication structure to help support better
care.”
The new release of Spok® Device Preference Engine helps to
improve mobile clinical workflows. This solution enables staff to
determine how they prefer to be reached based on factors such as time
and date, on-call schedule, and the urgency of the request. Combined
with usability enhancements within the Spok Mobile secure texting app,
establishing preference rules makes connecting with clinicians easier
and quicker.
“Giving providers the ability to set their preferred method of contact
means they have the flexibility to individualize workflows in ways that
work best for them,” said Hemant Goel, Spok’s chief operating officer.
“Some people prefer to use their pagers for urgent messages, some use
their smartphones for all communications, and others use a mix including
tablets. Spok solutions are used by people who save lives, and effective
communications are the underpinnings of quality and safety. Our goal is
to make communications smooth and efficient so providers can get answers
quickly when they need them, and spend more of their time focused on
patient care.”
About Spok
Spok, Inc., a wholly owned subsidiary of Spok
Holdings, Inc. (NASDAQ: SPOK), headquartered in Springfield, Va., is
proud to be a leader in critical communications for healthcare,
government, public safety, and other industries. We deliver smart,
reliable solutions to help protect the health, well-being, and safety of
people around the globe. Organizations worldwide rely on Spok for
workflow improvement, secure texting, paging services, contact center
optimization, and public safety response. When communications matter,
Spok delivers. Visit us at spok.com or
find us on Twitter @Spoktweets.
Spok is a trademark of Spok Holdings, Inc.
Spok, Inc.
Jill Asby, +1 952-230-5363
jill.asby@spok.com
Source: Spok, Inc.