SPRINGFIELD, Va.--(BUSINESS WIRE)--
Spok,
Inc., a wholly owned subsidiary of Spok Holdings, Inc. (NASDAQ:
SPOK) and the global leader in enterprise critical communications, today
announced that it will demonstrate its contact center solution platform
at the 17th Annual Call Center Week Conference and Expo in Las Vegas,
June 27 to July 1, 2016. The Spok® platform provides integrated
contact center solutions for operator consoles, web directories,
on-call scheduling, emergency notification, speech recognition, secure
text messaging, paging, and call recording.
“Managing the customer experience is vital to the success of any
business, and a critical part of that success is a smoothly running
contact center,” said Vincent D. Kelly, chief executive officer of Spok
Holdings, Inc. “Spok has decades of experience in providing solutions
that allow an organization’s contact center to deliver superior service.”
Spok works with companies across multiple market verticals and has
enabled organizations globally to improve their contact center
operations and enhance customer service through its comprehensive and
industry-leading platform of solutions. Spok solutions enable contact
centers to:
-
Improve customer experience through enhanced service
-
Increase staff efficiency and flexibility
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Record calls for ongoing training and quality
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Reduce costs by centralizing contact center operations
-
Support clinical communications in hospitals, including code calls and
alerts
Call Center Week brings together contact center professionals from
organizations large and small across all industries for networking,
educational sessions, keynote presentations, and the chance to explore
new solutions. Attendees are invited to stop by booth 727 for a
demonstration of Spok solutions and to meet with company representatives.
About Spok
Spok, Inc., a wholly owned subsidiary of Spok Holdings, Inc. (NASDAQ:
SPOK), headquartered in Springfield, Va., is proud to be the global
leader in critical communications for healthcare, government, public
safety, and other industries. We deliver smart, reliable solutions to
help protect the health, well-being, and safety of people around the
globe. Our customers send over 100 million messages each month through
their Spok® solutions, and they rely on Spok for workflow improvement,
secure texting, paging services, contact center optimization, and public
safety response. When communications matter, Spok delivers.
Spok is a trademark of Spok Holdings, Inc.
View source version on businesswire.com: http://www.businesswire.com/news/home/20160614005156/en/
Spok, Inc.
Jill Asby, 952-230-5363
jill.asby@spok.com
Source: Spok, Inc.
